At Kutis Pinay AU, our products come with guarantees under the Australian Consumer Law (ACL).

Faulty or Damaged Items

If your item has a major problem (unsafe, faulty, not as described, or not fit for purpose), you may choose a refund or replacement.
For minor issues, we will repair or replace the item within a reasonable time.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases.

Return Timeframe

Please contact us within 7 days of receiving your order if you believe your item is faulty or incorrect.

Proof of Purchase

Proof of purchase is required (receipt, order confirmation, or bank statement).

Return Shipping

• If the item is faulty or incorrect, Kutis Pinay AU covers the return shipping.

• If not faulty, return shipping is the customer’s responsibility.

How to Request a Refund or Return

Email us at daniellequiambao@kutispinay.com.au with:

• Your name

• Order number

• Photos/videos of the issue

• A brief description of the problem

We aim to respond within 2–3 business days.